Terms and Conditions

Welcome to theultracare.com!

These terms and conditions outline the rules and regulations for the use of The Ultra Care ‘s Website, located at https://theultracare.com/.

By accessing this website we assume you accept these terms and conditions. Do not continue to use theultracare.com if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

License

Unless otherwise stated, The Ultra Care and/or its licensors own the intellectual property rights for all material on theultracare.com. All intellectual property rights are reserved. You may access this from theultracare.com for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Republish material from theultracare.com
• Sell, rent or sub-license material from theultracare.com
• Reproduce, duplicate or copy material from theultracare.com
• Redistribute content from theultracare.com

This Agreement shall begin on the date hereof. Our Terms and Conditions were created with the help of the Terms And Conditions Generator and the Privacy Policy Generator.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. The Ultra Care does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of The Ultra Care ,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, The Ultra Care shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

The Ultra Care reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
• The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
• The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant The Ultra Care a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

• Government agencies;
• Search engines;
• News organizations;
• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
• System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

• commonly-known consumer and/or business information sources;
• dot.com community sites;
• associations or other groups representing charities;
• online directory distributors;
• internet portals;
• accounting, law and consulting firms; and
• educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of The Ultra Care ; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to The Ultra Care . Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or
• By use of the uniform resource locator being linked to; or
• By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of The Ultra Care ‘s logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• limit or exclude our or your liability for death or personal injury;
• limit or exclude our or your liability for fraud or fraudulent misrepresentation;
• limit any of our or your liabilities in any way that is not permitted under applicable law; or
• exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Shipping & Delivery Policy

Q. What are the delivery charges?

A. Delivery charges may apply on certain products/services and would be communicated at the time of order processing. 

Q. What are the estimated delivery times?

A. We deliver your order within 2-5 working days after dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 2-7 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations may take up to 7 business days or longer, depending on the location’s geographical constraints. 

Q. On which days is delivery not available?

A. We don’t deliver on Public, national or bank holidays. 

Q. Are there any hidden charges such as Octroi or Sales Tax when I make the payment?

A. There are no such hidden charges when you buy any product from us. The price listed on our website are final and inclusive of all taxes.  The price you see on the product page are the final prices you pay.Shipping charges may apply for addresses out side India – the same shall be communicated at the time of order processing. 

Q. Is it possible to request for change the delivery address at any point of time once the order has been placed?

A. Order has been placed but not dispatched.Once the order has been placed but not dispatched that means we have received the confirmation and your order is in our warehouse where we are working to get it dispatched. So as your order is still not dispatched, you need to contact our customer service team on kshitizsood1986@gmail.com as soon as possible for the changes in the order. Please note for security reasons we will require you to answer few security questions before we can make any changes to your order. Order has been placed and dispatched.Once the order has been placed and dispatched, for we would be unable to redirect the order to the secondary delivery address. We apologise for any inconvenience caused and our policies are made to provide better shopping experience for all our customers.If our shipper is unable to ship the order at your provided address then order is automatically returned to our warehouse and processed as return.  For any further query write us on kshitizsood1986@gmail.com or call us on +91-9810785872 

Q. Product cannot be shipped to my area, why?

A. Although we ship to maximum places in different parts of India and we are continuously working on increasing our reach to make our products easily available to everyone in different locations. But whether the order can or cannot be delivered to your address also depends on:-Whether our trusted delivery partner can deliver at your address.Legal Restrictions, if any, on shipping particular products to your location.The availability of reliable courier partner in your location. 

Q. I have placed an order, but may not be able to receive it due to unexpected circumstances. Can you hold the delivery until I can receive it?

A. If you placed order is not yet dispatched then please to contact our customer team on +91-9810785872 as soon as possible for the changes. Please note for security reasons we will require you to answer few security questions before we can make any changes to your order.But if your order is already dispatched then we are sorry we won’t be able to hold your delivery.

Cancellation & Refund Policy

Q. What is the general return policy on theultracare Products?

A. In the unfortunate event that you are not satisfied with our products so we give an option for you to inform us within 14 days of the date of receipt of delivery.Only few points to consider:-You can initiate the return process by mailing us at kshitizsood1986@gmail.com or calling us on +91-9810785872 The product should return us within 14 days of the date of the receipt of delivery. Please ensure the product is in its original condition, unopened and unused product along with the original invoice, box and price tags.If in case the courier is found ineligible for refund, we will send the product back to you.You will have an option to take refund or exchange the product, as per your request. For payment made by card we will refund in the same bank account. For money paid by cash on delivery or any other mode we will issue cheque in the registered name of customer. Please note that replacements are subject to availability of particular products.Returns/replacements not applicable on orders delivered outside India.

 Q. What should I do if I receive a Defective item or not something which I ordered?

A. Under such circumstances you can inform us within the 14 days of receipt of the product.  You can inform us on by writing a mail on kshitizsood1986@gmail.com or calling us on +91-9810785872 Please follow the steps below for returning damaged, defective or wrong product:-Please notify us within 14 days of receipt of the products and product should reach us within 10 days of sending the request.  Product should be returned in original packaging along with original box, price tags and invoice. As soon as we receive your items back, we inspect it to ensure everything is present and is in original conditions and then we issue the full refund or exchange with similar or different item as per your request.Please note that replacements are subject to availability of particular products.Payment made by card will be refunded on the same bank account and an online transfer will be issued on the bank details shared by the customer for payment made by Cash on delivery.  

Q. What is your category specific policy for return?

A.Nutrition- Our nutrition products should be received in original packaging as you received. Product should be sealed as original, opened or used boxes will not be accepted as returns. Factors such as stomach upset, headache, flavour like/dislike would not be applicable for return. Please consult with your doctor before buying the products.  Sports and fitness accessories- return policy is only applicable in case of issue with size or if you receive the product in a damaged condition.Service- This category is not applicable for any refund.Eligibility for refund -Products which are unused and in its original new condition if not defective or damages.Products which are not damaged or broken by customersProducts which are not tampered and is not missing its Serial/UPC number.Product returned back in its original packaging including box and other items as received along with the particular product.We are here to serve you best. Your satisfaction is our priority and if in case you have any query then please do mail us on kshitizsood1986@gmail.com 

Q. Are there any processing fees for replacements or returns?

A. The customer may be liable to pay a processing fee in case of returns or replacements under certain scenarios – including, but not limited to requesting a change of flavor/product/variant or any requests of similar nature. The processing fee amount will be conveyed to the customer at the time of taking the request for replacement or return and the request will be processed further after the payment for the processing fee has been processed.
In case of errors in the product such as incorrect product/variant/flavor shipped to the customer, there will be no processing fee applicable on requests for returns or replacement.Returns/refunds may not be applicable for orders delivered outside India.

Q. I need to return an item, how do I arrange for a pickup?

 A. You can Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.Wherever possible we will facilitate the pick-up of the item through our courier partners. In case, the pick-up cannot be arranged by us, you can return the item through a third-party courier service and we will return the courier costs of Rs 100 for any courier charges borne by you to send the product to us.Returns/refunds may not be applicable for orders delivered outside India. 

Q. What are the modes of refund available after cancellation or return?

A. For payment made by:Debit/Credit or any other Card- We will refund in the same bank account.Cash on delivery or any other mode- An online transfer would be made using bank account details shared by the customer 

Q. In case of a refund, in how many days will the money be refunded?A. The money will be refunded according to the guidelines above in 14 working days.  

Q. In how many days will the product be delivered in the product replacement process?

A. The product will be replaced and delivered to you in 14 working days after your request for replacement of product is approved. 

Q. I have placed an order but due to some reason I need to cancel it. Can I do that?

A. If we receive a cancellation notice and the order has not been processed/ approved by us, we shall cancel the order and refund the entire amount to User within 14 working daysWe will not be able to cancel orders that have already been processed, it is pertinent to note that we have the full right to decide whether an order has been processed or not.